Legal notice

General information

The website alpencity.it is operated by Turismo Trentino Iniziative Srl, registered office at Strada per Vason, 118 – 38123 Trento (TN), Italy, VAT no. IT02468160227, legal representative Daniela Canelli, operating the Alpencity Hotels brand. It presents the accommodation and services of the Alpencity Hotels group on Monte Bondone and around Trento. For any communication you can write to amministrazione@alpencityhotels.com or call +39 0461 438 283. Certified email (PEC): ttisrl@arubapec.it. Registered with the Trento Business Register, REA no. TN-226859.

Intellectual property

Texts, photographs, logos, trademarks and graphics on the website are the property of Alpencity Hotels or their respective owners and are protected by copyright law. Reproduction, even in part, without written authorisation is prohibited.

Content and availability

We strive to keep the website up to date, but prices, offers, opening hours and availability may change and the conditions shown at the time of booking or purchase prevail. Alpencity Hotels does not guarantee that the website will be free of interruptions or errors.

Bookings and purchases

Stay bookings are made on the booking engines linked from the site, each with its own conditions. Wellness services and gift vouchers are bought or booked directly on this site: the terms of use, validity and any limitations of each voucher are shown on its page and on the voucher itself. Before completing a transaction, please read the conditions shown.

Gift vouchers and right of withdrawal

A gift voucher entitles the holder to a service at an Alpencity Hotels property by the stated expiry date, subject to booking. Under Art. 59(1)(n) of the Italian Consumer Code, the right of withdrawal does not apply to leisure services to be provided on a specific date or period; for gift vouchers, the refund and change conditions shown at purchase apply. For support write to amministrazione@alpencityhotels.com.

Online dispute resolution

For contracts concluded online, consumers may use the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr, in addition to the remedies provided by law.

External links

The website may contain links to third-party websites over whose content Alpencity Hotels has no control and for which it assumes no responsibility.

National identification codes (CIN)

In accordance with current regulations, the national identification codes (CIN) of our properties are:

Alpine Mugon: IT022205A14C2X8RKU

Hotel Dolomiti: IT022205A1ISGPWD7M

Relais Vecchio Maso: IT022205A1UZ4N2Y8W

Hotel Norge: IT022205A1UJA2NKG6

Hotel Brenta Dolomites: IT022205A1PI497420

State aid

For information on State aid and de minimis aid received under the transparency rules (Art. 1, paragraphs 125-129, Italian Law 124/2017), please refer to the National Register of State Aid: https://www.rna.gov.it/trasparenza/misure

Applicable law

Where not expressly provided, Italian law applies. For consumers, the mandatory protections provided by the law of their country of residence remain unaffected.